1. Overview
All SmaartAlgos products — e-books, software licences, subscriptions and Expert Advisors — are digital products delivered electronically. Because digital files and licence keys cannot be “returned”, purchases are generally non-refundable once delivered. However, we want every customer to be treated fairly, so refunds are available in the situations below. We recommend reading the free samples, product details and system requirements before buying.
2. When you are eligible for a refund
| Situation | What we do |
|---|---|
| Duplicate payment for the same order | Full refund of the extra payment |
| Payment successful but product not delivered within 48 hours and we are unable to deliver | Full refund |
| Order cancelled by you before delivery | Full refund |
| Wrong product delivered | Correct product delivered; or full refund if we cannot |
| Software / EA does not work due to a technical fault on our side that our support team cannot fix within 7 days of your report (system requirements met) | Full or partial refund, at our discretion |
| Corrupted or unreadable e-book file | Replacement file; refund if a working file cannot be provided |
3. When refunds are not available
- Change of mind after the e-book, download link or licence key has been delivered.
- Trading or investment losses, or dissatisfaction with market results — no product guarantees profits.
- Incompatibility with brokers, platforms or devices not listed in the stated requirements.
- Licence misuse, sharing or breach of our Terms & Conditions.
- Unused time remaining on a plan (e.g. a 6-month or 1-year TradeSense IQ plan) — no pro-rata refunds.
4. Cancellation
- Before delivery: you may cancel your order for a full refund by contacting us with your order ID.
- Plans / subscriptions: our plans are prepaid for a fixed period and do not auto-renew. You can simply choose not to renew; access continues until the end of the paid period.
5. How to request a refund
- Contact us within 7 days of purchase on WhatsApp or email.
- Share your order ID, payment/transaction ID, product name and the reason (with screenshots where relevant).
- We review requests within 3 working days and inform you of the decision.
6. Refund timeline
Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, net banking via our payment partner). The time for the amount to reflect in your account depends on your bank. Payments made by bank transfer or USDT are refunded to the same account/wallet after verification.
7. Refer & Earn
Referral commissions are not payable on refunded or cancelled orders; any commission already paid on such orders may be adjusted against future commissions.
8. Contact
📍 43, Ambanagar, Manewada, Besa Road, Nagpur – 440027, Maharashtra, India
✉️ support@smaartalgos.com · 📞 / 💬 +91 87671 97589
🕘 Support hours: Monday – Saturday, 9:00 AM – 9:00 PM IST